metbet Frequently Asked Questions

metbet requires a government-issued photo ID — your National ID card, passport, or driving licence — along with a proof-of-address document dated within the last 90 days, such as a utility bill or bank statement. If your withdrawal method is bKash, Nagad, or Rocket, you will also need a screenshot of your registered wallet showing your name and number. KYC is completed before your first withdrawal is processed.

The minimum age to register and play on metbet is 21 years old. This is a hard platform rule with no exceptions. Age is verified during the KYC process, and any account found to belong to someone under 21 will be closed immediately. metbet takes the protection of minors seriously and encourages parents to use parental-control software on shared devices.

You can reset your metbet password by clicking the "Forgot Password" link on the login page and entering your registered email address or mobile number. A one-time passcode (OTP) will be sent to your mobile via SMS. Enter the OTP, set a new strong password, and you will be logged back in within minutes. If you do not receive the OTP, check that the number on your account is still active or contact [email protected].

No. metbet strictly allows one account per player, per household, and per device. Creating duplicate accounts is a violation of the Terms and Conditions and will result in all associated accounts being suspended and balances forfeited. If you have accidentally created a second account, contact [email protected] immediately to merge or close the duplicate before any action is taken.

Nagad deposits on metbet are typically credited instantly, within 1-3 minutes of a successful transfer. If your deposit has not appeared after 10 minutes, check that you used the correct metbet Nagad number and that the transaction reference was entered accurately. If the issue persists, contact [email protected] with your Nagad transaction ID and our team will investigate and resolve it within 24 hours.

Yes, Rocket (Dutch-Bangla Mobile Banking) is a fully supported deposit and withdrawal method on metbet. The process is the same as bKash and Nagad — navigate to the Deposit section, select Rocket, send funds to the provided merchant number, and enter the reference code. Rocket transactions are typically credited within 1-5 minutes. The minimum Rocket deposit is ৳200.

The minimum withdrawal amount on metbet is ৳500 for mobile banking methods including bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum withdrawal is ৳1,000. All withdrawals are processed in BDT. There is no withdrawal fee charged by metbet, though your bank or mobile banking provider may apply their own transfer charges.

Most metbet withdrawals to bKash, Nagad, and Rocket are processed within 1-4 hours of approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other local banks typically take 1-2 business days. All withdrawals are subject to a standard security review. If your withdrawal has not arrived within the expected timeframe, contact our support team at [email protected] with your withdrawal reference number.

metbet does not charge any platform fees for deposits or withdrawals. All transactions are free from the metbet side. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) or your bank may apply their own standard transfer charges. metbet has no control over third-party provider fees. We recommend checking your provider's fee schedule before initiating a large transaction.

metbet offers a broad range of cricket betting markets covering the BPL, IPL, T20 World Cup, ICC tournaments, and international Bangladesh Tigers matches. Available markets typically include match winner, toss winner, top batsman, top bowler, total runs in an over, method of dismissal, player of the match, and series winner. Market availability varies by tournament and match status.

Yes. All slot games on metbet use certified Random Number Generator (RNG) technology supplied by licensed providers including Pragmatic Play, NetEnt, and Microgaming. Each spin outcome is statistically independent and cannot be predicted or influenced. RTP (Return to Player) percentages for individual slots are published within the game information panel. metbet does not alter game mechanics or RTP settings.

metbet's live casino section features real-time games streamed from professional studios, including Live Baccarat, Live Roulette, Live Blackjack, Live Dragon Tiger, and live game shows. Games are powered by leading providers such as Evolution Gaming and Ezugi. Tables run 24 hours a day, seven days a week, with professional dealers and real-time BDT betting in multiple stake ranges.

Yes. metbet is fully optimised for mobile browsers on Android and iOS. The entire platform — including cricket betting, live casino, and slots — is accessible via your phone's browser without needing to download a separate app. The site loads quickly on standard mobile data connections available across Dhaka, Chittagong, Sylhet, and other parts of Bangladesh.

Wagering requirements specify how many times a bonus amount must be bet before it can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Full wagering terms for each bonus are displayed in the Promotions section of the metbet platform.

Yes. metbet regularly runs seasonal promotions aligned with major events in Bangladesh including the BPL cricket season, Eid-ul-Fitr, Eid-ul-Adha, Pohela Boishakh, and the T20 World Cup. These promotions may include deposit match bonuses, free spins on selected slots, cashback offers, or enhanced cricket betting odds. Seasonal offers are announced on the platform and communicated to opted-in players via email.

Yes. metbet reserves the right to cancel a bonus and any associated winnings if the bonus terms are violated. Common violations include using multiple accounts to claim the same offer, placing bets that do not contribute toward wagering requirements, or attempting to withdraw before meeting the minimum wagering threshold. Always read the full terms of each promotion in the Promotions section before opting in.

metbet protects your personal data with 256-bit SSL/TLS encryption in transit and encrypted storage at rest. Staff access to personal data is restricted on a strict need-to-know basis. metbet does not sell, rent, or trade your data to third parties for marketing purposes. Full details of how your data is collected, used, and stored are set out in the metbet Privacy Policy.

To self-exclude from metbet, go to Account Settings, select Responsible Gaming, and choose the Self-Exclusion option. You can select an exclusion period from 6 months up to 5 years. Alternatively, email [email protected] with the subject line "Self-Exclusion Request – [Your Username]" and our team will apply the exclusion immediately with no questions asked. During self-exclusion, your account is locked and you will be removed from all marketing communications.

Yes. metbet allows you to set daily, weekly, or monthly deposit limits in BDT directly from the Responsible Gaming section of your account settings. A deposit limit takes effect immediately once confirmed. If you want to lower your limit, the change is applied instantly. Requests to raise a limit are subject to a 7-day review period to prevent impulsive decisions. Using deposit limits is encouraged as a healthy gambling habit.

metbet customer support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). The best way to reach us is by email at [email protected] — include your registered username and a clear description of your issue for the fastest response. For urgent matters such as account security or self-exclusion requests, please mark your subject line accordingly and our team will prioritise your case.