metbet Privacy Policy

metbet collects personal data in several ways: directly from you when you register or interact with the Platform, automatically through your use of the site, and from third-party payment processors and identity verification partners where required. The categories of data we collect include:

1.1 Registration Data

When you create a metbet Account, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number
• Residential address (city, district, division — e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Username and encrypted password
• Preferred currency (BDT / ৳)

1.2 Identity Verification (KYC) Data

Before your first withdrawal, we are required to verify your identity. During this process we may collect:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address document (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of payment method (screenshot or photo of the registered bKash, Nagad, or Rocket wallet showing your name and mobile number)
• Selfie or live photograph for biometric matching, where required

1.3 Financial Transaction Data

For every deposit and withdrawal processed on the Platform, we record:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer)
• Transaction reference numbers and timestamps
• Transaction amounts in BDT (৳)
• Wallet or account identifiers associated with the transaction (masked where possible)

metbet does not store full card numbers or mobile banking PINs. All financial data transmissions use 256-bit SSL encryption.

1.4 Gameplay and Behavioural Data

We automatically record data about how you use the Platform, including:

• Games played, bet amounts, game outcomes, and session durations
• Responsible gaming tool usage (deposit limits set, cool-off periods activated)
• Navigation patterns and features accessed within the Platform
• Device type, operating system, browser type, and screen resolution
• IP address and approximate geographic location (country and city level)
• Cookies and similar tracking technologies (see Section 7)

1.5 Customer Support Communications

When you contact our support team at [email protected], we retain records of the correspondence, including your name, contact details, the nature of the query, and any resolution provided. These records are kept for service improvement and dispute resolution purposes.

metbet processes your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with those listed.

metbet processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfil the services described in our Terms & Conditions — including account creation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, such as KYC/AML requirements and responses to lawful authority requests.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

metbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of third party, strictly to the extent necessary to deliver our services:

4.1 Payment Processors

To process deposits and withdrawals, your transaction data is shared with payment service providers including bKash, Nagad, Rocket, Upay, and international card networks (Visa, Mastercard). These providers process data under their own privacy terms and are contractually bound to use your data only for the purpose of completing the transaction.

4.2 Identity Verification Partners

To fulfil KYC requirements, your identity documents and associated data may be shared with accredited third-party identity verification services. These partners are bound by strict confidentiality agreements and may not use your data for any purpose other than the verification task assigned.

4.3 Game Content Providers

Games on the metbet Platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers may receive anonymised session and gameplay data to power game functionality and fairness auditing. They do not receive your name, contact details, or financial information.

4.4 Legal and Regulatory Authorities

metbet may disclose personal data to competent legal or regulatory authorities where required to do so by law, court order, or other binding legal process. We will notify you of any such disclosure where legally permitted to do so.

metbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active Account data: Retained for the lifetime of your Account plus 5 years following closure, to meet AML and legal record-keeping requirements.
• KYC documents: Retained for a minimum of 5 years from the date of verification, or longer if required by law.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support communications: Retained for 3 years from the date of the interaction, unless the matter involves an ongoing dispute.
• Marketing consent records: Retained until you withdraw consent, plus a further 12 months for audit purposes.
• Anonymised analytics data: May be retained indefinitely, as individual players cannot be identified from this data.

When your data reaches the end of its retention period, it is securely deleted or irreversibly anonymised.

As a metbet Account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving a valid request.

The metbet Platform uses cookies and similar technologies to deliver a functional, secure, and personalised experience. The following types of cookies are in use:

• Essential Cookies: Required for the Platform to function correctly. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled without impairing Platform functionality.
• Preference Cookies: Store your Platform settings such as language preference and notification choices, so you do not need to re-configure them on each visit.
• Analytics Cookies: Collect anonymised data about how players navigate the Platform — which pages are visited most often, how long sessions last, and where users exit the site. This data helps us improve the Platform experience. No individual player is identified in this analysis.
• Security Cookies: Used to detect and prevent fraudulent access attempts, bot activity, and account takeover attacks.

metbet does not use third-party advertising cookies or allow external advertising networks to place cookies on the Platform. You may manage cookie preferences through your browser settings, though disabling essential cookies will prevent you from accessing your Account.

metbet applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the metbet Platform
• Encrypted storage of all passwords and sensitive personal data at rest
• Access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of the Platform infrastructure
• Two-factor authentication available for all Account holders and mandatory for administrative staff
• Intrusion detection systems monitoring for unusual access patterns around the clock

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach affecting your personal data, metbet will notify you and any relevant authorities in accordance with applicable legal requirements, without undue delay.

metbet's primary operations and data storage are configured to serve players in Bangladesh. Where personal data is transferred to or processed by third-party service providers located outside Bangladesh — for example, global payment processors or identity verification partners — metbet ensures that appropriate safeguards are in place. These safeguards include contractual data processing agreements that require the recipient to protect your data to at least the same standard as described in this Policy.

By using the Platform and consenting to this Policy, you acknowledge and accept that your personal data may be processed in locations outside Bangladesh where data protection laws may differ, provided that adequate safeguards are maintained as described above.

If you believe that a person under the age of 21 has registered an Account on the Platform, please contact us immediately at [email protected]. We take the protection of minors extremely seriously and will act promptly on any such report.

metbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. When a material change is made, we will post a notice on the Platform and update the "Last Updated" date at the top of this page. Where required by law, we will seek your renewed consent before applying any change to the way we process your existing data.

We encourage you to review this Policy periodically. The current version will always be available at metbet.asia/privacy-policy. Your continued use of the Platform after any update constitutes acceptance of the revised Policy.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy concern, please contact the metbet support team using the details below. Note that the email address is shown as plain text and is not a clickable link.